Air Ticketing

Travel Information for ticketed passengers

Advance Passenger Information

Most countries around the world require Advance Passenger Information to be updated in passengers' bookings at the time of ticketing. We request that Advance Passenger Information for all our passengers is sent to prior to issuing tickets, so that the same can be updated in your bookings. Tickets to various destinations cannot be issued without Advance Passenger Information. This often obtained off your passport copy


Different Airlines have different checked-in luggage and hand luggage allowances. When you purchase your ticket , please read it to understand the baggage allowance applicable on your journey. All airports around the world have restrictions on liquids being carried as part of hand luggage, and have adopted the EU Hand Luggage Policy. Please click the below links for details of restrictions on liquids, gels and creams being carried as part of hand luggage.
click here to download the EU Hand Luggage Policy
click here to find out what items are regarded as liquids

Passengers holding e-Tickets

Passengers with purchased e-Tickets are requested to check their itinerary, flight times and baggage allowance prior to travel. Always inform us of any special dietary requirements, seat preference and frequent flyer memberships so that the same can be inserted in your booking. Your e-Ticket Conditions of Contract and other important notices can be obtained by clicking the below link.
click here to view e-Ticket Conditions of Contract

Online check-in

Beat the queues... A number of airlines in the region offer online check-in prior to departure. Contact us to find out if the flight on which you are booked offers online check-in. If it does, check-in well before your flight, print your own boarding pass or online check-in receipt, and go directly to the baggage drop counter at the airport.

Travel insurance

We recommend travellers to purchase travel insurance prior to commencement of their journey.

Check-in times

Passengers are requested to check-in well in time for their flights. Passengers who reach airline check-in counters after they have closed will not be permitted to board. Furthermore, passengers holding restricted tickets who arrive at the airport late will be charged standard reservation change penalties and no-show fees.

Check-in times vary depending on the airline and route, but are generally as follows for the main East African hubs:

Entebbe (Entebbe Airport / EBB)
  • International flights: 3 ½ hours
  • Regional flights (within East Africa): 2 hours
  • Domestc flights (within Uganda): 1 ½ hours
Nairobi (Jomo Kenyatta International Airport / NBO)
  • International flights: 3 ½ hours
  • Regional flights (within East Africa): 2 ½ hours
  • Domestic flights (within Kenya): 1 ½ hours
  • Nairobi (Wilson Airport / WIL)
  • Domestic flights (within Kenya): 1 hour
  • Mombasa (Moi International Airport / MBA)
  • International and Regional flights: 2 hours
  • Domestic flights within Kenya: 1 ½ hours
Dar es Salaam (Dar es Salaam International / DAR)
  • International flights: 3 ½ hours
  • Regional filghts (within East Africa): 2 hours
  • Domestic flights (within Tanzania): 1 ½ hours
Arusha / Moshi (Kilimanjaro International / JRO)
  • International flights: 3 hours
  • Regional filghts (within East Africa): 2 hours
  • Domestic flights (within Tanzania): 1 ½ hours
Zanzibar (Kisauni Airport / ZNZ)
  • International and regional flights: 2 hours
  • Domestic flights (within Tanzania): 1 ½ hours
Online itineraries

Online itineraries For our flight bookings we us the Galileo booking system. If you have booked your flight through us , get your booking reference, please visit - Type in your surname and your Galileo booking reference to view your itinerary online. In case you require any assistance, please email us.